Business Process Management
Information systems developed by our company for the needs of process management enable stakeholders to manage and automate internal processes and external relations at the highest professional level and comply with the best and the newest standards of security and strategic management.
Our solutions offer unique possibilities to connect brick-and-mortar assets with the electronic world.
BPM is the systematic identification, visualization, measurement and evaluation, as well as continuous improvement of processes using an integrated system of process-based methods and tools.
The system orchestrates linking between inputs, individual prescribed process steps and outputs, with the option of interfacing to any channel or system.
Each process has a beginning, which starts any interaction between actors. The system is able to respond to any stimulus, whether manual or electronic, triggering a series of steps and procedures to achieve a successful conclusion. Typical system inputs:
- a submission to the company's Slovensko.sk mailbox
- Incoming letter/email
- A completed online form
- Request to an electronic service endpoint
- Timer signal
- Manual input
A parameterized set of steps either performed automatically or requiring user interactions (User tasks), describing a procedure or set of tasks and elements to achieve a desired result. The basic attributes of a process:
- Configurability and deployability
- Combination of manual and system tasks
- Signal-event model
- Exception handling
- Standard BPMN 2.0
The system is able to orchestrate and manage calls to internal and external services, interfaces and information systems, integrating them as inputs, outputs or connectors.
- Records retention systems
- Electronic services
- Information systems
- Manual tasks and assignments
- Payments systems
- Archiving systems
- BPEL / ESB service buses
Notifications and Alerting
The system is designed and able to attach notifications to anything from task allocations to alarming and inconsistent conditions, as well as to monitor and evaluate deadlines and delays in carrying out various tasks or process steps, respectively.
- Deadline compliance monitoring
- Workload management
- Fraud detection
User tasks and workflow
The system exploits the possibilities of defining user tasks to facilitate effective communication and collaboration in the process of achieving desired results. Task management and allocation features:
- Nomination/Allocation based on group membership
- Team collaboration
The system contains its own identity management module but it can also connect to many existing widely used providers.
Dashboard and tools
The system is equipped with its own management and monitoring console, offering a clear and interactive online view of the states of processes, tasks and their assignees, as well as the ability to define and evaluate key performance indicators (KPI). In addition to this console, the system provides various customizable statistics, reports and charts. For administration, it contains system auditing and logging components.